Terms of Use

Returns & Exchanges:

Customers have 30 days from the day they receive their order to return any unwanted merchandise, with the exception of items designated as final sale, lingerie/innerwear, books, music and consumable goods, which may not be returned or exchanged. Any returned item must be unused, unworn, have its vendor tags and be in its original packaging, if applicable. Customers may choose whether they would like to exchange, receive an in-store credit, or receive a refund. Shipping and handling fees will not be refunded.

Disclaimer Of Representations & Warranties:

All products, services and information made available on or through this Website are provided on an "as is" and "as available" basis, without warranties of any kind, either express or implied. Subject to the foregoing, Dutch Apparel, LLC disclaims all implied warranties, including without limitation, the implied warranties of merchantability and fitness for a particular purpose, and all express warranties except those explicitly made in this statement of legal terms. Dutch Apparel, LLC makes no representation that the information contained on this Website, your results in using this Website or the service itself will be accurate, valid, reliable or available or that it does not violate or infringe the rights of any third party. Dutch Apparel, LLC makes no representation and specifically disclaims any warranty regarding any site linked to this Website.
This disclaimer by Dutch Apparel, LLC in no way affects the terms of any manufacturer's or third party seller's warranty, if any, related to the goods purchased via this Website. Title to goods and merchandise is retained by Dutch Apparel, LLC until goods and merchandise are paid for by the purchaser and at that time title passes to the purchaser. Some states do not allow limitations on how long an implied warranty lasts, so the above imitations may not apply to you.

Waiver of Liabilities:

You agree that, except as otherwise provided under applicable laws, neither Dutch Apparel, LLC nor its affiliates, nor the directors, officers, employees, agents, contractors, successors or assigns of each, shall be liable for any damages whatsoever arising out of or related to the use of the Dutch Apparel, LLC Website or any other website linked to this Website. This waiver of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if Dutch Apparel, LLC is notified in advance of the potential for any such damages.

Proprietary Information:

You agree that all content appearing on the Website, including, but not limited to code, trademarks, service marks, trade names, graphics, images, text, audio clips, button icons, and computer software, are the sole property of Dutch Apparel, LLC or its partners and suppliers, and protected by U.S. and international laws and treaties. Users are granted permission to browse and use the Dutch Apparel, LLC site for its intended purpose, which is for your retail use only as a consumer. Any other use, including and not limited to the reproduction, modification, distribution, transmission, republication, removal, deletion, addition, display, or performance of the content on this site or the exploitation in any other manner of any of the content of this Website, in part or in whole, is strictly prohibited. Except as expressly authorized in writing, the use or misuse of any trademarks, service marks, trade names, logos, text, images, graphics, intellectual property or content from this Website is strictly prohibited.
Dutch Apparel, LLC does not grant, by implication, or otherwise, any license or right to use any trademark, service mark, trade name or logo, or the content displayed on this Website, without the prior written consent of Dutch Apparel, LLC. Dutch Apparel, LLC prohibits use of any Dutch Apparel, LLC logo as a link to any website unless creating such a link is approved in advance by Dutch Apparel, LLC in writing. Registered and unregistered proprietary information is owned and held by Dutch Apparel, LLCand its licensors and, therefore, you may be liable for infringement or misappropriation or other legal action to the fullest extent of the law if you misuse this Website in any form mentioned or unmentioned.

Termination of The Use of This Website:

You agree that any unauthorized use of this Website, content materials and intellectual property or any fraudulent, abusive or otherwise illegal activity shall be grounds for termination of your right to access, browse and use of authorized areas of any Dutch Apparel, LLCWebsite. Dutch Apparel, LLC reserves the right to terminate your access to our Website and its content and use at any time, with or without notice at our discretion.

Third Party Websites:

You agree that Dutch Apparel, LLC encourages you to exercise discretion browsing the internet. Our Website, products or services may direct you to sites containing information that some people may find offensive or inappropriate. Dutch Apparel, LLC and its affiliates make no representation or warranty about the legality of any third party website. Any such website is independent from Dutch Apparel, LLC, and Dutch Apparel, LLC has no control over, or responsibility with respect to, the information provided or activities undertaken by any such website. A link between Dutch Apparel, LLC and another website further does not mean that Dutch Apparel, LLC endorses that website. Linking to off-site pages is done at your own risk, requiring you to make your own independent decisions regarding your interactions or communications with any other website. Dutch Apparel, LLC expressly disclaims any responsibility or liability for any damage, loss, or injury arising out of the activities of any third party, the goods or services offered or the content displayed by any of such third party not under the Dutch Apparel, LLC domain.


The Dutch Apparel, LLC Website, excluding links, is created, owned, operated and controlled byDutch Apparel, LLC, in the State of California, USA. At this time, materials, products and services on this Website will be delivered or made available only in the 50 United States. Access to this Website from locations where its use or content is illegal is prohibited. Visitors to this Website are responsible for their own compliance with local laws regarding website use and access.


You agree that the laws of the State of California will govern these disclaimers, Terms of Service, without giving effect to any principles of conflicts of laws. We reserve the right to make changes to our site and these disclaimers, terms, and conditions at any time.

Unlawful Conduct:

You agree you are prohibited from posting or transmitting to the Dutch Apparel, LLC Website any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic or profane material, or any other material that could give rise to any civil or criminal liability under the law. Dutch Apparel, LLC reserves the right to seek all remedies available at law and in equity for violations of these terms and conditions, including the right to block access from a particular internet address to this Website.

Limited Availability:

In the event a product or service is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Dutch Apparel, LLC will have the right to refuse or cancel any orders placed for product or service listed at the incorrect price. Dutch Apparel, LLC will have the right to limit the number of items purchased through our Website. Dutch Apparel, LLC will have the right to refuse or cancel any order whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Dutch Apparel, LLC will immediately issue a credit to your credit card account in the amount of the incorrect price.


Dutch Apparel, LLC does not knowingly market to or knowingly solicit information from minors. Minors are ineligible to use our services, and we do not want minors to submit any personal information to us. If you are a minor, you can use this service only under the supervision of your parents or guardians.


All Dutch Apparel, LLC brands are a trademark of Dutch Apparel, LLC. All other trademarks, product names, and company names and logos appearing on the Dutch Apparel, LLC Website are the property of their respective owners. Please refer to the legal notice for terms of use.


Dutch Apparel, LLC reserves the right to revise the terms set forth above at any time. All revisions are posted on this Policy page and will be effective immediately thereafter. By surfing, using, browsing or purchasing on our Website, you are deemed notified of and bound by any changes to our terms and conditions. We encourage users to regularly refer to this Policy page to remain informed of any changes in our Policy. Should you have any questions regarding our terms and conditions, please email us at service@joie.com.


By accessing, browsing and/or using this Website, you acknowledge that you have read, understood and agree to be bound by these terms and conditions, including our return and exchanges policy, and you agree to comply with all applicable laws and regulations. If you do not agree to these terms, please do not use our Website.


The Joie mobile message service (the "Service") is operated by Joie (“Joie”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Joie's SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Joie through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers.
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Joie. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to 73974 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Joie mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to 73974 or email service@joie.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Policy.
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